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Privacy Policy

Privacy Policy

 

Last Updated: 15/01/2026

 

At Mowwa Limited ("We", "Us", "Our"), your privacy is important to us. This Privacy Policy explains how We collect, use, store, and protect your personal information when you use Our website (www.mowwa.co.uk) or Our lawn care services. By using Our website or services, you acknowledge and agree to the practices described in this Privacy Policy.

 

1. Information We Collect

We may collect and process the following types of personal data:

Personal Identification Information
Name, address, email address, and telephone number.

Payment Information
Payment card details are collected and stored securely by our payment processor for the purpose of subscription billing. We do not store full card details on our own systems.

Service-Related Information
Information relating to your property, lawn size, lawn condition, service preferences, visit notes, and communications relating to services provided.

Technical and Usage Data
IP address, browser type and version, device information, time zone settings, website usage data, and cookies collected when you interact with Our website.

 

2. How We Use Your Information

We use your personal data for the following purposes:

  • Service Delivery – to schedule, manage, and deliver Our lawn care services and subscription plans

  • Billing and Payments – to process payments and manage subscriptions and invoices

  • Customer Support – to respond to enquiries, feedback, and complaints

  • Operational Purposes – to improve Our services, systems, and customer experience

  • Marketing Communications – to send updates, offers, or service-related communications where consent has been provided

  • Legal and Regulatory Compliance – to meet legal obligations under UK law

 

3. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), We rely on the following lawful bases:

  • Performance of a Contract – where processing is necessary to provide services you have requested

  • Legitimate Interests – for business administration, service improvement, fraud prevention, and record keeping

  • Consent – for marketing communications, which you may withdraw at any time

 

4. Data Sharing and Disclosure

We may share your personal data with:

Service Providers
Trusted third parties who support Our business operations, such as payment processors, CRM systems, IT support providers, and website hosting services.

Legal and Regulatory Bodies
Where disclosure is required by law, regulation, court order, or to protect Our legal rights.

Business Transfers
In the event of a business sale, merger, or restructuring, your personal data may be transferred to a new owner or controlling entity.

We do not sell your personal data and will never share it with third parties for marketing purposes without your explicit consent.

 

5. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal data, including:

  • Secure systems and password protection

  • Restricted access to authorised personnel only

  • Use of reputable third-party platforms with industry-standard security controls

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law (for example, for accounting and tax purposes).

 

6. International Data Transfers

Your personal data is primarily stored and processed within the UK and European Economic Area (EEA).

We use Jobber, a CRM and payment processing platform based in Canada. Canada is recognised by the European Commission as providing an adequate level of data protection. Where personal data is transferred to Jobber, it is protected in accordance with UK GDPR requirements.

If We transfer data outside the UK, EEA, or Canada in the future, We will ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent legal protections.

 

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access – request a copy of your personal data

  • Rectification – request correction of inaccurate or incomplete data

  • Erasure – request deletion of your data where there is no lawful reason to retain it

  • Restriction – request limited processing in certain circumstances

  • Data Portability – request transfer of your data to another provider

  • Objection – object to processing based on legitimate interests

To exercise any of these rights, please contact hello@mowwa.co.uk. We will respond within one calendar month.

 

8. Cookies

Our website uses cookies to improve functionality and analyse website traffic. You can control or disable cookies through your browser settings.

For more information, please refer to Our Cookie Policy.

 

9. Marketing Communications

Where you have opted in, We may send you marketing emails relating to Our services, offers, or updates.

You can withdraw your consent at any time by using the unsubscribe link in our emails or by contacting us directly.

 

10. Data Breaches

In the event of a personal data breach that poses a risk to your rights or freedoms, We will notify affected individuals and the relevant authorities in accordance with UK GDPR requirements, normally within 72 hours of becoming aware of the breach.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on Our website. Continued use of Our services constitutes acceptance of the updated policy.

 

12. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us at:

Email: hello@mowwa.co.uk
Phone: +44 (0) 7515 729 439
Address:
Mowwa Limited
27a Bayfield Close
Hade Edge
Holmfirth
HD9 2QX
United Kingdom

If you are not satisfied with how We handle your data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

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